As per a research by Mckinsey & Co. many transformations fail because people do not understand why change is required in the first place. Such initiatives are successful only if there is a clear strategic directive aligned to it.
Transformation is an on-going process of changing the way one does business. It requires strategic investments in skills, projects, infrastructure, and, ERP/ IT systems or its re-engineering.
Restructuring people organisation and business processes should be only and only for one strategic goal i.e. delighting customers.
Continuous monitoring and intervention from the top is must so that IT enablers and functional experts within the company make strides towards the said goal.