As you grow your business, crept heirarchies and complex lines of communication within roles and responsibilities create ineffciencies and delays. Restructure your organisation to align responsibilities, accountabilties, skillsets and timing of communication to get work done systematically, timely and efficiently.
Sustainable improvement in performance requires looking beyond structures, processes and systems and addressing individual and collective behavior and its impact on Key Performance Indicators (KPI) and Key Result Areas (KRA) and vice-a-versa.
Getting timely information on Costs, Revenue Drivers, Operational Problems and Customer Satisfaction is thus critical for performance measurement and improvement.
Policies, Procedures and Frameworks can help you achieve efficiency and effectiveness. Duplication of efforts and paper work is reduced. A lean and mean organisation starts with documenting "To-Be" processes and then audit "As-Is" processes to address the gaps.
Customised documentation and fast track implementation of the policies and procedures is what you should be looking at.